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Re: Sampling Plan for Low defect process

From:
Date: 05 Nov 2003
Time: 13:34:24

Comments

Thanks.

The process is of monitoring calls in a Customer Service Call Center. The objective is to identify calls that don't meet customer service quality standards as defined by a set of criteria. Now the challenge is that a call center recives a high volume of calls and monitoring all calls for the one that was defective is not cost effective. The process is a low defect process. Hope this helps, let me know if you need more data.

Thanks

Last changed: November 20, 2007